BaaS & DRaaS

We set up your backup and run it: we agree the backup cycle, the directories to back up and the media rotation with you, and from then on the backup runs automatically. You neither have to look after software nor think about backup runs.

With onsite backup, your data sits on central storage that is connected over a secured network and stands in a fire protection zone of its own – apart from the operational equipment. With offsite backup, we additionally transfer the backup to a remote data centre. That protects you even if the main data centre fails completely.

We work with immutable backups. Once written, they can no longer be changed or deleted – not even by malware that has gained access to your systems.

Physical and virtual server systems running Windows and Linux. We back up application and content data, configuration files, user files, and libraries and registry files. We work with Veeam, which can also be used to implement continuous data protection.

We decide that together. A common pattern is a daily incremental backup with a weekly full backup and a 30-day retention period; cycle, scope and retention follow your requirements.

Not necessarily. If legal or compliance requirements call for physical hardware, or you need more flexibility, we set up a dedicated backup server to your requirements.

Backup as a service backs up your data and restores it. Disaster recovery as a service goes further: it is about getting the operation running again after an outage – in a defined order, with a checked plan and a regular test. The offsite backup is the basis; the plan is the actual work.

On request, we carry out a disaster recovery test once a year on the existing infrastructure, following a concept agreed in advance. What is checked and in what order we decide together beforehand.

Technically, we can store data so that it cannot be altered: backups can be stored write-protected, so that they can be neither overwritten nor deleted until the period expires — not even by someone with administrator rights. That is the basis on which audit-proof archiving is built. It does not mean we promise that your retention meets the GoBD (the German principles for proper digital bookkeeping and archiving): that involves the process documentation, the retention periods for your types of records and responsibility for the process — something your tax adviser assesses, not your data centre. Tell us which periods apply and we will set up the storage to match.

We set them per environment and write them into the contract. A general figure would be worthless here: how quickly a system is running again depends on its size, on the type of backup and on whether a standby environment is ready. Tell us how long your operation can withstand an outage — the setup follows from that, not the other way round.

We monitor around the clock, every day of the year. How quickly we intervene and through which escalation stages is set out in your contract — a time we have not committed to is not a time we state here.